The City of Toronto has acknowledged that its largest men’s shelter is failing to meet acceptable standards after a guest shared photos from inside the facility with CBC Toronto.

“We recognize that Seaton House is now really an inadequate facility to operate the kinds of programs and services we wish to deliver,” said Gord Tanner, Toronto’s Director of Homeless Initiatives and Prevention Services.

“It’s the seventh circle of hell,” said Justin Haynes on Metro Morning Thursday. “It is the most hopeless, dismal, filthy place that I’ve ever seen.”

Inside, Haynes said he witnessed rampant drug use and suggested many residents appear to have serious mental health issues. He says the facility was clearly understaffed and unable to meet the challenging needs of its residents.