December 7, 2016
Hydro One is promising to have 1,400 customers back on the grid in time for Christmas after their electricity was cut off for failing to pay their bills.
The pledge came Wednesday with the provincial government under pressure over hydro prices that have put too many Ontarians into what opposition parties call “energy poverty.”
“We’re working through each of the cases,” said Ferio Pugliese, the utility’s executive vice-president of customer care.
“It’ll take us the better part of the next five to seven days to get to them all.”
Reconnection fees, which can reach up to $300 and are a barrier to many customers, are being waived. The accounts being reconnected are in arrears as much as $10,000, but most are under $1,000. About 500 are for premises that are now vacant.