A Toronto street pastor is accusing city staff of giving out inaccurate information about the number of beds available daily in its homeless shelters — saying the system often has no capacity even when the city says beds are available.

Doug Johnson Hatlem, who works with the Sanctuary Ministries of Toronto, is speaking out after a video was shot of him calling the city’s central intake desk on Nov. 1 and being told there were no spaces available was released. At the same time, a daily snapshot of the shelter system published on the city’s website said there were hundreds of vacant beds, with a 30 per cent vacancy rate.

“This is an ongoing problem and it starts with the city bureaucrats admitting the truth that there simply aren’t spaces for all those who don’t have housing,” Hatlem told CBC Toronto Thursday.